FAQs

Who uses JourneyTrack?

JourneyTrack is ideal for Customer Experience (CX) professionals, marketers, product managers, and teams focused on improving customer journeys. Our platform is industry-agnostic and used across many industries, such as retail, finance, consulting, healthcare, technology, and more.

Why choose JourneyTrack?

JourneyTrack simplifies the complex process of managing customer journeys by offering:

• A centralized platform for journey mapping and persona creation
• Easy-to-use visualization tools
• Integration capabilities with existing CX and analytics tools
• A single source of truth insights hub for a customer-centric approach to decision-making
• Journey metrics, analytics, and measurement features

What features does JourneyTrack offer?

JourneyTrack provides:

• Journey Mapping: Create detailed, visual representations of customer journeys
• Persona Creation: Create and share personas using customizable templates
• Workshops: JourneyTrack is the only customer journey management (CJM) platform with a built-in workshop feature that allows you to create journeys with just one click
• Insights Hub: Single source of truth for all your data and insights to keep teams aligned and support data-based decision making
• Collaboration Tools: Share insights and updates across teams in real-time
• Integrations: Connect with platforms you already use: Miro, Mural, Figma, Qualtrics, Jira, Tableau, AirTable, Google Drive, YouTube, Loom, InVision, PowerBI, Sketch, and more
• Journey Impact: Measure the impact of your CX initiatives as they relate to your organization’s KPIs
• Custom Reporting: Generate reports tailored to your business needs

Can JourneyTrack integrate with other tools?

Yes, JourneyTrack integrates seamlessly with various tools to enhance your data ecosystem. Integrations include Miro, Mural, Figma, Qualtrics, Jira, Tableau, AirTable, Google Drive, YouTube, Loom, InVision, PowerBI, Sketch, and more.

Does JourneyTrack support AI-driven insights?

Absolutely. JourneyTrack incorporates AI capabilities to identify trends, predict customer behavior, organize and label data, and recommend actions to improve experiences.

How long does it take to implement JourneyTrack?

Implementation timelines vary depending on the size and complexity of your organization, but most customers can get started within a few weeks. Our team provides dedicated onboarding support to ensure a smooth process.

What kind of support does JourneyTrack provide?

We offer comprehensive support, including:

• Onboarding and training sessions
• Access to our knowledge base and tutorials
• Ongoing technical and customer support via email, chat, and calls with a dedicated customer success manager

Is JourneyTrack customizable?

Yes, JourneyTrack is highly customizable to fit your organization’s unique needs. From journey templates to metrics and dashboards, you can tailor the platform to align with your needs.

How much does JourneyTrack cost?

Pricing depends on the needs of your organization, the features you need, and the number of users. See our pricing plans or contact our sales team to discuss a plan that works for you.

Do you offer a free trial?

Yes, we offer a free trial for new customers to explore the platform and its features. Sign up on our website to get started.

Are there discounts for non-profits or educational institutions?

We may offer customized pricing for specific organizations. Contact us to learn more.

How secure is my data on JourneyTrack?

Data security is our top priority. JourneyTrack is Soc2Type 2 and ISO27001 certified and uses industry-standard encryption, regular security audits, and strict access controls to protect your data.

Is JourneyTrack compliant with GDPR and other data privacy regulations?

Yes, JourneyTrack complies with GDPR, CCPA, and other global data privacy standards. We are committed to ensuring your data is handled responsibly. See our Privacy Policy for details.

Where can I learn more about customer journey management?

Visit our blog, whitepapers and guides, and case studies for insights, best practices, and trends in customer journey management. You can also join our webinars and events to connect with industry experts.

How can I contact the JourneyTrack team?

You can reach us through the Contact Us page on our website, by chatting with Journi, or by calling us at 305.902.3436. We’re here to help!