As highlighted by McKinsey, a mere 15% of leaders are truly satisfied with their company's approach to measuring customer experience, and an even smaller 6% have faith that their systems support both strategic and tactical decisions. This widespread issue is a significant hurdle in securing funding for CX initiatives. Join us for an enlightening session where former Forrester Senior Analyst Michelle Beeson and JourneyTrack Founder & CEO Ania Rodriguez offer actionable insights and transformative strategies you can put into practice today.
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