CX Network All Access: CX Financial Services

JourneyTrack is proud to sponsor this free event from CX Network. The agenda focuses on customer experience in financial services which can vary greatly from one institution to another. Some providers offer a seamless, convenient, and personalized experience that meets customer needs and expectations. Others struggle to provide even basic services in a way that satisfies customers. Outdated systems, lack of personalized attention and data privacy and ethics concerns often hinder the customer experience. As a result, financial service providers with a strong customer experience have a significant advantage over those that do not. Topics of this event will focus on enhancing customer retention through personalization, digitalization and sentiment analysis.