Connecting the Dots to Experience ROI

Transforming experience into tangible business success is a hurdle many organizations face. To gain C-suite endorsement and investment, experience leaders need to convincingly showcase how enhancing experiences can lead to quantifiable financial and operational gains.

Join our upcoming webinar, where we’ll explore the Experience Value Wheel, a trusted framework that links experience initiatives to business outcomes—from boosting customer revenue to cutting costs and improving retention.

We’ll delve into strategies for planning and measuring experience value, integrating experience-driven ROI into your organizational strategy. Additionally, we’ll bring it to life with a real-world case study, demonstrating how to craft and convey an Experience Value Story that resonates with executives and stakeholders.

What You’ll Learn:

• How to seamlessly link CX programs to business outcomes
• How to integrate financial value and impact into experience projects and initiatives
• The art and science of calculating experience ROI
• Tactics to win over C-suite leadership with a persuasive Experience Value Story

Seize this chance to learn how to convert experience into a measurable business advantage.

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