JourneyTrack, the leading customer journey management platform purpose-built for enterprises, is proud to announce it has been recognized with four G2 Spring 2025 awards. Most notably, JourneyTrack has earned the prestigious “Best Support – Enterprise” badge for the first time, a reflection of the company’s unwavering commitment to supporting the complex needs of large-scale organizations.
In addition to the new Enterprise-level support badge, JourneyTrack also received:
- Best Support (Overall)
- High Performer – Americas
- High Performer (Overall)
These accolades are based on verified user reviews and G2’s proprietary Relationship and Grid® Reports, which evaluate both customer satisfaction and market presence across software categories.
“At JourneyTrack, we know that enterprise-scale journey management requires more than just a great product—it demands elite-level partnership,” said Ania Rodriguez, Founder and CEO of JourneyTrack. “This new recognition for Best Support in the Enterprise category validates our investment in truly understanding our customers’ business goals and becoming an extension of their teams. Our support model isn’t just reactive—it’s strategic, and we’re honored that our customers continue to recognize that.”
This recognition follows a year of significant momentum for JourneyTrack, including enhanced platform functionality, new integrations with enterprise tools that make journey mapping more actionable than ever, and partnerships with leading industry organizations like CXPA, CX University, XMGlobal Collaborative, and CX Network—further solidifying our role at the center of the customer experience ecosystem.
JourneyTrack’s approach—focused on centralized, permission-based collaboration for global teams—has made it the go-to platform for companies looking to scale CX and EX journey management across departments, regions, and business units. The platform continues to empower teams to move from journey insights to experience transformation without missing a beat.
To see why JourneyTrack continues to lead the way in customer journey management, visit www.journeytrack.io.
About JourneyTrack
JourneyTrack is a leading customer journey management software provider offering innovative solutions to empower enterprises to understand and optimize their customer experience. With its groundbreaking 1-click journey map feature from its comprehensive workshop module, Journey AI, Persona AI, Insights AI, Journey Impact feature, and much more, JourneyTrack enables businesses to gain invaluable insights into customer needs, align departments for a unified vision of customer experience excellence, and reclaim lost revenue attributed to subpar customer experiences. For more information, visit www.journeytrack.io.
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